Taylor Hoff

Who I Am

Experienced IT Systems Administrator and Manager who went from Student Researcher to Intern to Manager in the span of 5 years. My time at rapidly growing startups has taught me about a wide array of IT systems and how they can be properly configured to provide maximal value to the business. I know the value of good documentation, rapid communication, and pragmatic goal-setting. I have worked under both lean and fat budgets, with differing management styles. I know the value of scalable open source services, the pitfalls of SaaS tool churn, and the need for responsive and auditable security. I have dealt with business continuity problems in the form of chip shortages, Texan ice storms, CloudFlare DNS outages, the COVID work-from-home exodus and subsequent return-to-work.

Core Competencies

Endpoint Management
Inventory Management
Vendor Management
Network Management
Meeting and Event Audio/Video
Access Control
Helpdesk Support

Experience

Sofar Ocean Technologies / Systems Administrator, IT

March 2022 - Present, San Francisco, CA

In Progress!

REX Real Estate / Manager, IT

September 2016 - September 2021, San Francisco, CA

Performed vendor management for up to 93 providers with a combined total spend of $2.3M.
Recruited and ran a lean IT support team of three sysadmins at a 1:125 staff to employee ratio, taking the company from 15 staff to 400+ staff at an aggressive growth rate of 3% per week at hiring’s peak.
Managed and deployed a mixed fleet of 823 MacOS/iOS devices and 74 Windows devices across all CONUS time zones, 5 company divisions, each with different business needs.
Implemented core IT services such as ticketing queues, pager rotation schedules, remote configuration management, DMARC, password management, and SSO as the company grew to a size requisite to require them.
Registered, consolidated, and managed 295 domains.
Setup, configured, and managed cloud PBX services and call queues for sales and IT.
Helped perform change management and migrations from Exchange to GSuite, Dropbox to Google Drive, Insightly to Salesforce, Docusign to HelloSign, GoDaddy to Route53, RingCentral to Zoom Phone, and JAMF to Meraki SM (oops).
Managed networking, printing, security, and access control infrastructure for REX’s three offices.
Wrote and used python scripts to automate basic IT management tasks with Zoom and GSuite.

Planetary Resources / Intern, Business Development

August 2015 - August 2016, Redmond, WA

Office Management
Investigated agriculture and oil & gas markets for viability in geospatial data sales

Massachusetts General Hospital / Student Researcher, Oncology

Summer 2013 and Summer 2014, Boston, MA

Performed lab work like western blots, maintaining cell lines in BSL2.
Featured in paper (DOI 10.1371/journal.pone.0101286) on combinatorial therapy for metastatic melanoma.

Education

University of Colorado, Boulder / BA, MCDB

August 2015, Boulder, CO

Bachelors of Arts in Molecular, Cellular, and Developmental Biology.
Executive Board Member of SAE Fraternity (House Management).
Alum of the first PHAGE Microbiology Program.

Certifications

PADI / Scuba Diver

August 2011, Miami, FL

ISO 24801-1: Diver Level 1 – Supervised Diver Standard

Awards

Boy Scouts of America Troop 3174 / Eagle Scout